Australian High Commission
Pretoria
Angola, Botswana, Lesotho, Mozambique, Namibia, South Africa, eSwatini

Visas and Migration

Visas and Migration  

Welcome to the Australian Immigration Office at the Australian High Commission, Pretoria. We are an overseas office of the Australian Department of Home Affairs. Our office  provides visa, immigration and citizenship services to residents of South Africa and other countries in Southern and Western Africa. To see who is responsible for processing visa, immigration and citizenship services from your country of usual residence see: Country coverage - Africa 

The provider of Biometric Collection services for Australian visas has changed from TLS to VFS Global.  Details for VFS Global can be found in the Contact Section at the bottom of this page.    

Applicants wishing to book an appointment to have their biometrics collected must ensure their booking is confirmed with the correct provider. 

To book an appointment with VFS Global please click here.

IMPORTANT BIOMETRIC COLLECTION INFORMATION: 

Applicants need to be fully aware of the biometrics requirement. 

The auto generated request letters inform clients that biometrics must be collected within 14 days

This is a legislative requirement and failure to provide biometrics within that time frame may lead to a refusal.  The request letter also informs applicants that an extension can be granted if you are not able to make an appointment within the 14 days.  It is your responsibility to keep us informed should you not be able to make an appointment with VFS Global.  Once you have informed us of your appointment date we can update your details and issue a new request letter.

Visa Application Process

Visa Lodgement Advice for Travel over Christmas 2019

Lodgement of visa applications for the Christmas period has begun and we would like to provide some useful information to applicants to ensure that our requirements are clear, and we are able to focus on finalising applications in an efficient and timely manner.  Please take note of the following points.

Lodge a complete application.  Processing officers are able to make a decision on an application at first sight.  If they open an incomplete application they may refuse the application.  The check lists provide details of the documentation we require.

Complete biometrics within the time frames.  We recognise that as the peak season builds up the biometric appointments will also fill up quickly.  If you can only make an appointment outside of the permitted time frame let us know.  We can make a case note and arrange for a new letter to be sent out.  If you don’t provide biometrics within 14 days (or otherwise negotiated) we will refuse your application.

Lodge early.  The earlier you lodge the application, the more time we have to process and less stress for you. We will regularly update processing times on Twitter and Facebook.  Please check these time frames for realistic expectations on when a decision will be made.  The earlier an applicant lodges, the sooner a finalisation can be made, enabling the applicant to then purchase their flight tickets. 

No expedited processing.  Only a documented medical emergency will be considered for urgent processing.  All other applications will be assessed on a lodgement date basis.  Flight specials will not be considered an urgent or compassionate reason to jump the processing queue.

Follow up emails.  In the lead up to Christmas we will not be responding to requests for updates that are inside service standards. We will also not expedite because a client has purchased a ticket. 

Requirements for Children.  Please remind applicants of the requirements for travelling children as soon as enquiries are made.   Ensure Form 1229 is signed by both parents and attached, along with copies of IDs or passports. 

 

You should lodge complete visa applications, including required documentation supporting your application and providing biometrics. We use the information you provide to make a determination on whether we believe you are a genuine visa applicant. It is in your interest to provide as much information as possible with your application, as your visa application may be REFUSED if you do not substantiate your circumstances. Document Checklists are available for each visa type when using the Australian Government’s Visa Finder tool.

You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.

Important News

The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs' website.

Contact

For information on topics not featured on this site, please visit the Department’s main website at: http://www.homeaffairs.gov.au